Terms & Conditions

01 Acceptance of Terms

These Terms & Conditions ("Terms") form a binding agreement between you and PrimeX.io ("we," "us," "our") and govern your access to and use of our Social Media Marketing (SMM) panel, website, dashboard, reseller API, and all related services (collectively, the "Services"). By creating an account, placing an order, adding funds, or otherwise accessing the Services in any way, you confirm that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree with any part of these Terms, you must not register for an account or use the Services in any way. These Terms should be read together with our Privacy Policy, which explains how we collect, use, and protect your personal data, and which is incorporated into these Terms by reference.

02 Eligibility

To use the Services, you must be at least 18 years old, or the age of legal majority in your jurisdiction if that is higher, and capable of forming a legally binding contract. By registering an account, you represent and warrant that you meet these requirements.

You must not use the Services if you are located in, or a resident of, a jurisdiction where access to or use of the Services would be unlawful, or if you have previously been suspended or removed from the platform for violating these Terms, unless we have expressly reinstated your access.

We reserve the right to request proof of identity or age at any time, and to refuse, suspend, or terminate service to anyone who does not meet, or who we reasonably believe does not meet, these eligibility requirements.

03 User Accounts

Access to most features of the Services requires a registered account. This section sets out the rules for registration, usernames, passwords, and account security.

Registration Rules

When registering, you agree to provide accurate, current, and complete information, including a valid email address, and to keep that information up to date. One individual or entity may operate only one account unless we have expressly approved multiple accounts in writing (for example, for agency or reseller use). Registering with false information, using a disposable/temporary email address to bypass verification, or creating duplicate accounts to exploit promotions, coupons, or referral rewards is a violation of these Terms and may result in suspension or termination.

Username Policy

Usernames must not impersonate PrimeX.io, our staff, or any other person or brand, and must not contain offensive, hateful, sexually explicit, or otherwise inappropriate language, nor infringe the trademark or intellectual property rights of a third party. We reserve the right to rename or suspend an account whose username violates this policy, with notice where reasonably practicable.

Password Responsibility

You are solely responsible for choosing a strong, unique password and for keeping it confidential. You must not share your password with any third party, including anyone claiming to represent PrimeX.io support — our staff will never ask for your password. You are responsible for all activity that occurs under your account, whether or not you authorized it, except where such activity results directly from our failure to maintain adequate security on our end.

Account Security

We provide tools such as two-factor authentication (2FA), active session management, and login history so you can help keep your account secure. You agree to notify us immediately at the contact details in Contact Information if you become aware of any unauthorized use of your account, a lost or stolen password, or any other security breach. We are not liable for any loss or damage arising from your failure to comply with this section.

04 Orders & Payments

This section covers how orders are placed and fulfilled, how payments work, how pricing is set, and our policies on refunds, delivery, refills, and cancellations.

Orders

When you place an order, you must provide an accurate target link, handle, or identifier for content or an account that you own or are authorized to promote. Orders are queued and routed to the relevant provider automatically; once an order has begun processing, it generally cannot be modified. It is your responsibility to review the service description, quantity, and target link before confirming an order, as we are not responsible for orders placed against an incorrect link.

Payments

Funds must be added to your account balance before placing an order, using one of our available payment methods (which may include payment gateways or manual/local payment options, depending on your region and what is enabled on the platform). You agree to provide accurate payment information and, where required, valid proof of payment for manual methods. Deposits are typically credited automatically upon confirmation, or after manual verification by our team where applicable.

Pricing

Prices for each service are displayed on the panel at the time you place an order and are shown per unit of quantity (for example, per 1,000). We reserve the right to change prices at any time to reflect provider cost changes, market conditions, or platform updates; price changes do not affect orders already placed and confirmed. Displayed prices are final at the moment of order confirmation — the amount debited from your balance is the price shown for the exact quantity ordered.

Refund Policy

Refunds are issued to your PrimeX.io account balance, not as cash, bank transfer, or reversal to your original payment method, except where required by applicable law or explicitly agreed by us in writing. A refund (full or partial) will generally be issued to your balance when:

• An order cannot be started or completed by the provider after a reasonable retry period;
• A service is cancelled by us before meaningful delivery has occurred;
• You were charged in error due to a verified technical fault on our platform.

Refunds are not available where a target link was invalid, private, deleted, or changed after the order was placed; where a service was delivered as described but you are unsatisfied with organic platform behaviour outside our control (such as algorithmic changes); or where the order violated these Terms, including our Abuse Policy.

Service Delivery

Delivery times shown on the panel (such as "start time" and "speed") are estimates based on provider performance and are not guaranteed. Delivery speed may vary due to platform-side rate limits, provider capacity, or demand. Delays alone do not automatically entitle you to a refund, provided the order ultimately completes; you can track order status, start count, and remaining quantity in real time from your dashboard.

Refill Policy

Where a service is marked as eligible for refill, and the refill window shown on the service listing has not expired, you may request a refill if delivered engagement has dropped (for example, a drop in followers or likes on the same target link). Refill requests must be submitted through your dashboard within the stated refill window; requests submitted after the window has expired, or for services explicitly marked as "no refill," will not be honoured. Refills restore quantity only and do not entitle you to an additional cash or balance refund for the same order.

Cancellation Policy

Orders that have not yet started processing may sometimes be cancelled from your dashboard or by contacting support, subject to provider capability; once meaningful delivery has begun, an order generally cannot be cancelled. Where we cancel an order on your behalf before delivery, the corresponding amount is credited back to your balance in accordance with our Refund Policy.

05 API Usage

Eligible users may access our reseller API using a personal API key issued from their dashboard. By using the API, you agree to the following additional rules, on top of the rest of these Terms:

• Your API key is confidential and must not be shared, published, embedded in client-side code, or exposed publicly — you are responsible for all orders and balance activity placed using your key.
• You must implement reasonable request rate limits on your end and must not attempt to overload, flood, or scrape the API beyond what is necessary for legitimate order automation.
• API responses, status codes, and service catalog data may only be used to power your own ordering workflow or reseller storefront, not redistributed as a standalone data feed.
• We may rate-limit, throttle, or temporarily suspend API access without notice if we detect abuse, credential leakage, or activity that risks platform stability.
• You can regenerate your API key at any time from your dashboard if you believe it has been compromised; the previous key is invalidated immediately upon regeneration.

06 Abuse & Prohibited Conduct

To keep the platform fair, stable, and available for everyone, the following conduct is strictly prohibited on PrimeX.io.

Abuse Policy

You must not attempt to exploit bugs, pricing errors, race conditions, or coupon/referral mechanics for personal gain; attempt to reverse-engineer, decompile, or bypass rate limits, authentication, or security controls on the panel or API; use automated scripts, bots, or scrapers against the website beyond the documented API; or engage in chargeback fraud, payment fraud, or the use of stolen payment credentials to fund your balance. Accounts found engaging in abuse may be suspended pending investigation, and any associated balance obtained through abuse may be reversed.

Spam Policy

You must not use the Services to generate, amplify, or distribute spam, unsolicited bulk messaging, phishing content, malware, or deceptive engagement intended to mislead platforms or end users about the authenticity or popularity of content. Orders that we reasonably determine are being used primarily to spam, harass, or deceive third parties may be cancelled without refund, and the associated account may be suspended.

Prohibited Activities

In addition to the above, you agree that you will not use the Services to:

• Promote content that is illegal, hateful, discriminatory, sexually exploitative of minors, or that incites violence;
• Target social media accounts, pages, or content that you do not own or are not authorized to promote;
• Violate the terms of service of any third-party platform (such as Instagram, YouTube, TikTok, Telegram, Facebook, Twitter/X, Spotify, or Discord) that our services interact with;
• Interfere with, disrupt, or place undue load on our infrastructure, or attempt to gain unauthorized access to any account, system, or network connected to the Services;
• Resell or provide access to the Services to third parties in violation of these Terms, including sharing a single account across unrelated, unaffiliated resellers;
• Impersonate any person or entity, or misrepresent your affiliation with PrimeX.io or any third party.

07 Intellectual Property

The PrimeX.io name, logo, panel design, source code, documentation, and all related trademarks, graphics, and content (excluding content you submit or content owned by third-party providers) are the property of PrimeX.io or our licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest in the Services.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose, subject to these Terms. You must not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works based on the panel, its interface, or its underlying code, except to the extent expressly permitted by law or by us in writing.

You retain ownership of any content, links, or materials you submit through the Services (such as target links or support messages), and you grant us a limited licence to process that content solely for the purpose of delivering the Services to you.

08 Third-Party Services

The Services rely on and interact with third-party platforms and providers — including social media platforms (such as Instagram, YouTube, TikTok, Telegram, Facebook, Twitter/X, Spotify, and Discord), upstream fulfilment providers, payment gateways, and communication tools. We do not own or control these third parties, and your use of the Services is also subject to their respective terms and policies.

We are not responsible for outages, policy changes, algorithm updates, account restrictions, or content removal actions taken by third-party platforms, even where these affect the delivery or visibility of a service you ordered. If a third-party platform changes its policies in a way that makes a service impossible to deliver, we will remove or adjust that service and, where applicable, issue a balance credit for affected pending orders in line with our Refund Policy.

09 Service Availability

We aim to keep the panel, dashboard, and API available and responsive at all times, but we do not guarantee uninterrupted or error-free operation. Service availability can be affected by maintenance, provider outages, hosting infrastructure issues, or factors outside our control.

Downtime

We may perform scheduled or emergency maintenance that temporarily makes the panel, specific services, or the API unavailable. Where practical, we will aim to schedule maintenance during low-traffic periods and provide advance notice through the panel or our support channels. Downtime does not, by itself, entitle you to compensation beyond any adjustment required under our Refund Policy for orders directly and demonstrably affected by it.

10 Limitation of Liability

To the maximum extent permitted by applicable law, PrimeX.io, its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with your use of, or inability to use, the Services — even if we have been advised of the possibility of such damages.

To the extent permitted by law, our total aggregate liability to you for any claim arising out of or relating to these Terms or the Services will not exceed the total amount you paid to PrimeX.io in the ninety (90) days immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for gross negligence, wilful misconduct, or fraud.

The Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except as expressly stated in these Terms.

11 Indemnification

You agree to defend, indemnify, and hold harmless PrimeX.io, its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: your use or misuse of the Services; your violation of these Terms or any applicable law; your violation of any third-party right, including intellectual property or privacy rights; or content or links you submit through the Services that you did not have the right to promote.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defence of that claim.

12 Suspension & Termination

Suspension of Accounts

We may suspend your account and access to the Services, temporarily or pending investigation, without prior notice, where we reasonably suspect a violation of these Terms — including the Abuse & Prohibited Conduct section — suspicious payment activity, a security risk to the platform or other users, or a legal or regulatory requirement to do so. Where an account is suspended pending investigation, any balance and pending orders are preserved unless the investigation confirms a violation warranting forfeiture.

Account Termination

We may terminate your account permanently, with or without notice, for confirmed violations of these Terms, for prolonged inactivity combined with legal or compliance requirements, or where required by law. You may also close your own account at any time through the Security → Delete Account section of your dashboard, or by contacting support. Upon termination, your right to use the Services ceases immediately; provisions of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution) will continue to apply.

Where an account is terminated due to a confirmed violation of these Terms, any remaining balance may be forfeited to the extent permitted by applicable law. Where an account is closed voluntarily and in good standing, we will address any remaining balance in accordance with our Refund Policy and applicable law.

13 Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under these Terms, other than payment obligations, where such failure or delay results from circumstances beyond that party's reasonable control. This includes, without limitation, acts of God, natural disasters, war, terrorism, civil unrest, government action or regulation, internet or telecommunications outages, power failures, labour disputes, pandemics, and outages, policy changes, or restrictions imposed by third-party platforms or providers on which the Services rely.

If a force majeure event materially affects our ability to deliver the Services, we will make reasonable efforts to notify affected users and to resume normal operations as soon as reasonably practicable, and will address materially affected pending orders in line with our Refund Policy where appropriate.

14 Privacy

Your privacy matters to us. Our collection, use, storage, and protection of your personal data — including account information, order and payment history, and technical data such as IP addresses — is described in full in our Privacy Policy, which is incorporated into, and forms part of, these Terms.

By using the Services, you consent to the collection and use of information as described in the Privacy Policy. We encourage you to review it alongside these Terms so you understand both the rules governing your use of the platform and how your data is handled.

15 Governing Law

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, formation, or validity (including non-contractual disputes or claims), are governed by and construed in accordance with the laws applicable to the jurisdiction in which PrimeX.io is operated, without regard to conflict-of-law principles that would result in the application of the laws of any other jurisdiction.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable between you and PrimeX.io.

16 Dispute Resolution

If a dispute arises between you and PrimeX.io, we encourage you to first contact our support team through the channels listed in Contact Information so we can attempt to resolve the issue informally and promptly. Most order, payment, and account issues can be resolved this way without the need for formal proceedings.

Where a dispute cannot be resolved informally within a reasonable period, either party may pursue the matter through the competent courts or, where applicable and mutually agreed, through binding arbitration, in each case in accordance with the Governing Law section above. You agree to attempt good-faith informal resolution before initiating any formal legal proceeding against us.

17 Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, pricing, policies, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice such as an in-panel banner or an email notification.

We encourage you to review these Terms periodically. Your continued use of the Services after any update constitutes your acceptance of the revised Terms. If you do not agree with a revised version of these Terms, you must stop using the Services and may close your account as described in Account Termination.

18 Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions or your use of the Services, we're happy to help. Reach out through any of our active support channels below, or from the Help Center.